Reply And Forward Status Icon Missing Outlook 2016 For Mac

Reply / forward icons missing on some emails. Outlook 2013 15.0.4885.1000 Customer has latest version of Outlook 2016 - both me and my customer are experiencing this. Status: Pending Reply. Outlook 2019 for Mac: Message Preview.

You can disable the ability for an email recipient to forward a message in Microsoft Outlook 2016 or 2013 using these steps.

Note: This feature only works well in enterprise environments that use a Microsoft Exchange Server. Recipients who receive your message via other services like Yahoo! or Gmail will still be able to forward your message.

  1. Select the “New Email” button to begin composing your message.
  2. Select the “Options” tab.
  3. Choose “Permissions“.
  4. If you haven’t used this feature before, you may have an option to choose “Connect to Rights Management Servers and get templates“. Choose this option.
  5. Once the templates are installed, you should be able to select “Permissions” > “Do Not Forward“.
  6. Complete your message, then send it. Recipients will have the Forward option disabled on the email.

FAQ

Why is the”Permissions” option missing or grayed out from my version of Outlook?

Forward

This feature is only available in the Pro or Pro Plus versions of Microsoft Office.

If I use this method, is there still a way recipients can forward my email?

Yes. It’s not a foolproof way to prevent message forwarding. It only provides a layer of protection from forwarding the message. Recipients can still copy the text from the email, then paste it in a new one and send it wherever they desire.

When I forward or reply an email in Outlook, I can no longer see by looking at the orignal email that I have forwarded it or replied to it.

How do I get that back?

It’s unclear if the icons are still showing but do not reflect the reply/forward status or that the icons are not showing at all. Let’s first make sure the icon column is actually still showing.

Adding the Icon column

The Icon column is enabled by default but could be missing. To verify that it is still there or to add it use;

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  • Outlook 2010
    tab View-> group Arrangement-> button Add Columns
  • Outlook 2003 and Outlook 2007
    View-> Arrange By-> Custom-> button Fields…
  • Outlook 2002/XP and previous
    View-> Current View-> Customize Current View-> button Fields…

If the the Icon column is not listed in the right panel, then you’ll need to add it from the Frequently-used fields panel on the left. You can use the Move Up and Move Down buttons to position it correctly.

Icon doesn’t reflect the status

If the icon has been added but it does not show the reply or forward status, then there could be various reasons why this is happening. The most common ones;

  • You replied to a message which was using a custom form;
    There is no solution for this.
  • You have a virus scanner that integrates with Outlook which is causing some nastiness;
    Disable or uninstall this integration and try again;
  • You have an add-in installed which does something to special to a message;
    See if it works correctly in Outlook Safe Mode or when you disable all your add-ins.
  • The message has been replied to or forwarded with a mobile device;
    Not all devices or sync applications support syncing the forward/reply status as well.
  • If you are using Exchange or the Outlook Connector you could be experiencing sync issues between Outlook and the mail server.
    Check the Sync Issues folder for any reports or items that experienced issues.